My name is Alice Klein and I must let you know about a wonderful, caring, and emphatic nurse that you have on your staff. Nurse Patty, do not know he last name, has taken care of my mom and dad, who had past away in 2013, with such caring, professionalism, love, support to patient and family members that are in other states, keeping everyone informed with any developments and changes in my mom’s Helen Bernsteen’s medical and mental conditions. I feel guilty enough because I live in NY but knowing that Patty is monitoring and taking full charge of my mom’s care, is a major relief to myself. I have full confidence in her judgment and advice in handling my mom and in managing my mom’s healthcare program. She is always accessible on the phone and religiously will call me back to keep me apprised of my mom’s progress. When she is with my mom, she is extremely patient, and speaks in kind, non-threatening voice to explain and reassure my mom, who also has age dementia, that everything will be OK and that she is looking out for her. My mom had said on many occasions that Patty is like a daughter to her, which make my mom trust and feel comfortable with her advice and supervision. Patty is on top of the administering of medication that the aids are giving my mom, making use that she is not being overdosed. Patty also monitors the ordering of her medication from a mail order pharmacy. I could go on and on, letting you know of the wonderful things that Patty does for both patient and family members, but I assume that you already know them. She is truly an asset to your agency and someone that you should be proud to represent your agency. Thank you for your time and patience.
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